Your information at Mindworks

When you talk to Mindworks, you might share personal or difficult things. 

This page explains what happens to your information clearly and simply. 

If anything here feels unclear, you can ask questions at any time. 

When you talk to someone at Mindworks, they make notes so they can understand you and support you properly. 

Your information is: 

• Stored securely on an electronic health record 

• Not public 

• Only recorded when it’s needed for your care 

We don’t write down everything, just what helps us support you.

Only people who are involved in supporting you can see your information, for example: 

• Mental health professionals working with you 
• Other Mindworks services, if they need to support your care

• Some administrative staff, such as people who help book appointments or contact you 

All staff have a legal duty to keep information confidential and must only access your records when it is necessary. 

We only keep your information for as long as we need to, in line with NHS rules. 

For most young people, this means your records are kept until you are around 25 years old. 

Many young people can speak to Mindworks confidentially. 

This means: 

• We will not routinely tell your parents or carers what you say 

• You can talk to us privately about your thoughts and feelings 

There are some situations where we must share information, for example: 

• If we are worried about your safety or someone else’s safety 

• If the law says we have to share information 

If information needs to be shared, we will: 

• Tell you what needs to be shared 
• Explain why

• Talk to you first wherever possible 

We will only share the minimum information needed, and only with the people who need to know.

In many situations, yes. 

You can: 

• Ask how your information is being used 
• Say if you feel uncomfortable about something being shared 
• Ask questions or raise concerns 

Sometimes the law means information has to be shared. If that happens, we will explain what this means for you. 

We know that retelling your story can be hard, especially if it involves difficult experiences. 

Sharing key information between professionals can help so that: 

• You don’t have to start from the beginning every time 
• People understand what you’ve already been through 

Professionals should still check things with you and give you time to talk in your own way.

You have the right to: 

• Ask what information is recorded about you 
• See your records in most situations 
• Ask for mistakes to be corrected 
• Raise concerns if something doesn’t feel right 

You can ask your care co-ordinator for help, or look at the full privacy notice for more detail. 

If you’re unsure about anything on this page: 

• Speak to someone in your care team 
• Contact Mindworks for support: mindworks@sabp.nhs and you’ll be directed to the right place.