This service supports children and young people who are in crisis and require more intensive support. Our teams work alongside children, young people and their family/carers.
In the case of crisis, professionals can make a request for support to our Access and Advice service (formerly the CAMHS Single Point of Access) on 0300 222 5755, 8am to 8pm Monday to Friday, 9am to 12pm Saturday.
As the pandemic continues, we continue to support the most vulnerable and high-risk children and young people throughout this challenging time and are working hard to minimise the numbers attending Emergency Department.
Crisis and urgent requests for support remain our top priority. Urgent Care Practitioners conduct urgent assessments ensuring an appropriate and timely response Monday to Friday, 9am - 5pm.
My Safety Plan
If you find yourself struggling or feeling distressed with your thoughts and feelings, it can be helpful to create a plan to keep yourself safe. Read about how to create your own My Safety Plan here.
List of pages
Paediatric Triage Line Pilot (due to be reviewed by Nov 2021)
Emergency Department (ED) paediatric staff can now call (via the Surrey and Borders Partnership NHS FT switchboard) and speak to a clinician to discuss children and young people who have presented out of hours and need support to identify the correct pathway eg do they need to be admitted to the paediatric ward or could they, with support of services such as the crisis line, Emergency Duty Team and CYP Havens, go home with a follow up from the crisis team the next day for a full assessment in the community. Paediatric staff can discuss diversion from ED following their assessment and safety planning with the Paediatric Triage Line staff 5pm-11pm, seven days per week via the Trust switchboard on 0300 555 5222.