I made a call to the out of hours helpline during a Sunday evening, after being unable to manage a situation with my oldest child. On being given an instruction when returning home, my child had become verbally aggressive and uncooperative.
We spoke about particular triggers and what may have caused the situation that evening and we reflected I could have responded differently and how to respond next time.
I was supported to be referred to a parenting programme to refresh my skills and knowledge to support my children and provide the best home environment for my oldest with his ADHD. I was signposted to the named clinician to be referred for the parenting programme delivered by Barnardo's and I'm grateful for the support I received from the helpline.