Requests for support (we used to call these referrals) come to us via the Mindworks Surrey Access and Advice service. Requests for support can be made by all health, education and social care practitioners.
All children and young people need to be registered with a GP in Surrey to be directed to our emotional wellbeing and mental health service.
GP requests for support:
- Please note: GP postal and email referrals are stopping, and will not be accepted after 10 January 2022. Here is the GPs briefing for your perusal.
- Please make your request via the national electronic referral system (e-RS) which is now accepting children’s referrals. Please note: you will not be able to use the link outside of an NHS service site.
- Or visit the secure Riviam web portal:
Please make your request for support on Google Chrome. - Or you can call Access and Advice (which is replacing CAMHS Single Point of Access):
Call 0300 222 5755.
We are open 8am to 8pm, Monday to Friday and 9am to 12pm, Saturday. The service is not open on bank holidays.
School and other professional requests for support:
- Visit the secure Riviam web portal:
Please make your request for support on Google Chrome. - Or you can call Access and Advice (which is replacing CAMHS Single Point of Access):
Call 0300 222 5755.
We are open 8am to 8pm, Monday to Friday and 9am to 12pm, Saturday. The service is not open on bank holidays. - Or you can write to Access and Advice:
Mindworks Surrey Access and Advice, First Floor, Dominion House, Woodbridge Road, Guildford, GU1 4PU
We are asking you to support children, young people and families to use readily available intervention resources before making a routine referral to us through the Access and Advice service.
This includes the Emotional Wellbeing and Mental Health Interventions Support Pack which contains resources such as websites, how to access face to face and online counselling services, self-help sheets, and group family support.
Surrey Family Services is offering drop-ins at youth clubs across the county for children, young people and families to obtain further support in the form of information and advice and will be able to book in for a well-being assessment and further local support.
If, despite following the guidance and interventions referenced above, a routine request for support is required, a proforma will need to be completed by the child/young person’s school evidencing where the child or young person has sought pre-request intervention and any impact that may have had. The proforma will need to be endorsed by both school and GP. The proforma is available from schools.
This Guide to Requesting Support may help you, and documents to support your referral can be downloaded as PDF files from the Request for Support Supplementary Information.
Clinical Advice and Guidance Support Service: this offers bookable 15 minute sessions to support any professional who is unclear whether a child or young person needs additional support. This is available via your local Community Team or the Access and Advice team on 0300 222 5755. If the answer machine is on, please do leave a message as these are checked regularly and responded to daily.
Assessments for neurodevelopmental conditions: we recommend requests for assessments for neurodevelopmental conditions including Autism Spectrum Condition (ASC) and Attention Deficit Hyperactivity Disorder (ADHD) are made by someone with day-to-day knowledge of the child, for example through schools via the school SENCo.
Social workers: social workers for children aged 11 and above from the Safeguarding Adolescent Team (SAT) and Targeted Youth Service (TYS) teams should make requests for support through the social work pathway.