These needs cannot be met by one agency alone. It is a joint partnership between health services, children’s services and education who work together to provide support to young people in the community and through day programme provision. At Hope there is a dedicated team of social workers, nurses, teachers, psychologists, art/drama therapists, psychiatrists, a systemic family worker and activity workers.
The Hope Service is based on three sites:
- Hope Service Epsom in West Park in Epsom
- Hope Service Guildford on Worplesdon Road in Guildford
- Extended Hope Service in Redhill
Contact details for each service are contained within the accordions below.
Visit the Hope Service website for more information.
- To prevent or shorten inpatient hospital admissions for young people with mental health difficulties
- To prevent out-of-county fostering, community home or residential school placements for young people
- To prevent family breakdown where a young person is likely to be placed out of county
- To work with young people in the community and/or through the provision of an individual day programme to meet their specific therapeutic, educational and social needs
- To support young people to access employment, education or training on exit from Hope
- To work with young people on a short-term basis, usually for six to twelve months
Woodside Lodge
West Park
Horton Lane
Epsom
Surrey KT19 8PB
For additional information
- Telephone: 01372 203404
- Email: hope.epsom@surreycc.gov.uk
- Visit the Hope Service website
Opening times
Monday to Friday, 9am to 5pm (excluding bank holidays).
Contact names
Service Manager: Laura Craggs
Team Manager: Gemma Wood
Out of hours contact
- 24/7 Crisis Line: 0800 915 4644
- Telephone advice and support for children, young people and families
- Ask to be put through to Extended Hope. Lines are open 5pm to 11pm
Areas covered
- Elmbridge
- Epsom and Ewell
- Guildford
- Mole Valley
- Reigate and Banstead
- Runnymede
- Spelthorne
- Surrey Heath
- Tandridge
- Waverley
- Woking
Request for support process
For all referrals to the Hope Service please see How to make a referral.
Request for support criteria
The young person should:
- be aged 11 - 18 years
- have significant mental health, emotional, behavioural, social and educational difficulties which are likely to lead to family or placement breakdown
- be an active case in our Intensive Interventions Team (IIT) or Surrey Children’s Services, with a registered IIT consultant or case holding social worker
- be currently in Tier 4 or Out of County provision with a plan to return to their community in Surrey
- have presented as a psychiatric emergency requiring assessment for Tier 4 admission
- have had access to other appropriate services such as 3Cs, Family Support Service, before being referred to Hope
For more information see the Hope Service website
Between 57-59 Worplesdon Road
Guildford
Surrey GU2 9RS
For additional information
Telephone: 01483 517 190
Email: hope.guildford@surrey.gov.uk
Opening times
Monday toi Friday, 9am to 5pm (excluding bank holidays)
Contact names
Service Manager: Laura Craggs
Team Manager: Gemma Wood
Out of hours contact
- 24/7 Crisis Line on 0800 915 4644
- Telephone advice and support for children, young people and families
- Ask to be put through to Extended Hope. Lines are open 5pm - 11pm
Areas covered
- Elmbridge
- Epsom and Ewell
- Guildford
- Mole Valley
- Reigate and Banstead
- Runnymede
- Spelthorne
- Surrey Heath
- Tandridge
- Waverley
- Woking
Request for support process
For all referrals to the Hope Service please see How to make a referral.
Request for support criteria
The young person should:
- be aged 11 - 18 years
- have significant mental health, emotional, behavioural, social and educational difficulties which are likely to lead to family or placement breakdown
- be an active case in our Intensive Interventions Team (IIT) or Surrey Children’s Services, with a registered IIT consultant or case holding social worker
- be currently in Tier 4 or Out of County provision with a plan to return to their community in Surrey
- have presented as a psychiatric emergency requiring assessment for Tier 4 admission
- have had access to other appropriate services such as 3Cs, Family Support Service, before being referred to Hope
For more information see the Hope Service website.
Address
Redhill
Surrey
For additional information
Crisis Line: 0800 915 4644
Opening times
- 5pm to 11pm, Monday to Sunday
- Seven days a week
Contact name
Service Manager: Laura Craggs
Out of hours contact
The service operates 5pm to 11pm 7 days a week and can be accessed through the Crisis Line on 0800 915 4644.
The Hope Service hosts a fortnightly parent and carer group which covers a wide range of subjects.