Service Description

These needs cannot be met by one agency alone. It is a joint partnership between health services, children’s services and education who work together to provide support to young people in the community and through day programme provision. At Hope there is a dedicated team of social workers, nurses, teachers, psychologists, art/drama therapists, psychiatrists, a systemic family worker and activity workers.

The Hope Service is based on three sites:

Contact details for each service are contained within the accordions below.

Visit the Hope Service website for more information.

The Hope Service remit

  • To prevent or shorten inpatient hospital admissions for young people with mental health difficulties
  • To prevent out-of-county fostering, community home or residential school placements for young people
  • To prevent family breakdown where a young person is likely to be placed out of county
  • To work with young people in the community and/or through the provision of an individual day programme to meet their specific therapeutic, educational and social needs
  • To support young people to access employment, education or training on exit from Hope
  • To work with young people on a short-term basis, usually for six to twelve months

Request for support process:

Request for support criteria

The young person should:

  • be aged 11 - 18 years
  • have significant mental health, emotional, behavioural, social and educational difficulties which are likely to lead to family or placement breakdown
  • be an active case in our Intensive Interventions Team (IIT) or Surrey Children’s Services, with a registered IIT consultant or case holding social worker
  • be currently in Tier 4 or Out of County provision with a plan to return to their community in Surrey
  • have presented as a psychiatric emergency requiring assessment for Tier 4 admission
  • have had access to other appropriate services such as 3Cs, Family Support Service, before being referred to Hope

For more information see the Hope Service website

Areas covered:

  • Elmbridge
  • Epsom and Ewell
  • Guildford
  • Mole Valley
  • Reigate and Banstead
  • Runnymede
  • Spelthorne
  • Surrey Heath
  • Tandridge
  • Waverley
  • Woking

Contact Details

Address:
Woodside Lodge
West Park
Horton Lane
Epsom
Surrey
KT19 8PB

Telephone: 01372 203404

Email: hope.epsom@surreycc.gov.uk

Opening times:

  • Monday to Friday, 9am to 5pm (excluding bank holidays).

General Manager: Chris Hudson
Team Manager: Jayne Champion

Out of hours contact:

 

Request for support process:

Request for support criteria

The young person should:

  • be aged 11 - 18 years
  • have significant mental health, emotional, behavioural, social and educational difficulties which are likely to lead to family or placement breakdown
  • be an active case in our Intensive Interventions Team (IIT) or Surrey Children’s Services, with a registered IIT consultant or case holding social worker
  • be currently in Tier 4 or Out of County provision with a plan to return to their community in Surrey
  • have presented as a psychiatric emergency requiring assessment for Tier 4 admission
  • have had access to other appropriate services such as 3Cs, Family Support Service, before being referred to Hope

For more information see the Hope Service website.

Areas covered

  • Elmbridge
  • Epsom and Ewell
  • Guildford
  • Mole Valley
  • Reigate and Banstead
  • Runnymede
  • Spelthorne
  • Surrey Heath
  • Tandridge
  • Waverley
  • Woking

Contact Details:

Address:
Between 57-59 Worplesdon Road
Guildford
Surrey
GU2 9RS

Telephone: 01483 517 190
Email: hope.guildford@surrey.gov.uk

Opening times

Monday to Friday, 9am to 5pm (excluding bank holidays)

General Manager: Chris Hudson
Team Manager: Gemma Wood

Out of hours contact

  • 24/7 Crisis Line on 0800 915 4644


Extended Hope Service Redhill

More information on our Extended Hope service can be found here.

Fortnightly Hope parent and carer group

The Hope Service hosts a fortnightly parent and carer group which covers a wide range of subjects.

qrcode_www.hopeservice.org.uk.png